Have you heard… there’s a new man in the SupaLite van travelling up and down the UK!
Meet Aaron Zavada, our Business Development Manager for the South. Since joining SupaLite, Aaron has hit the ground running – strengthening relationships with existing customers, providing expert support and training firsthand. Recently, he has expanded his role to supporting new customers.
In our new Follow the Van series, we’ll be giving you an exclusive look at Aaron’s journey. Stay tuned to get to know the man in the van!
What’s Your Job Role and Responsibilities?
As Business Development Manager, my primary objectives are to ensure and maintain business growth by retaining our existing customer base. Alongside identifying, and growing new business opportunities and partnerships.
Tell Us About Your Background in the Industry
I’ve been working within the fenestration industry for over 10 years. I first started my journey within the retail building/renovation sector over 13 years ago.
Throughout my career, I’ve built strong relationships within the industry, stayed up to date with evolving technologies and trends, and developed a passion for helping businesses and customers achieve success.
When Did You Take Over Becoming the New Man in the SupaLite Van?
I officially took on the responsibility in November 2024 when I first joined SupaLite. From the moment I stepped into the role, I quickly realised just how valuable the SupaLite Support Vehicle would be. It provides hands-on help to our network of installers, trade partners, and customers.
The van has become an integral part of my day-to-day work. It allows me to be on the road, meeting with professionals across the industry and ensuring they have everything they need to succeed with SupaLite products.
Who Have You Visited So Far?
Since November, I’ve covered vast areas of the UK to ensure I meet with our extensive existing customer base. This has involved visiting retailers, merchants, and our valued Plus and Premium installer network to strengthen relationships, provide support, and ensure they have everything they need to succeed.
I’ve been simultaneously engaging with new prospects to help continue the growth of the business.
What Areas Do You Cover, or Do You Travel the Whole of the UK?
I cover the South of the UK – from the Midlands to the depths of Cornwall, along the whole south coast and to the east. That’s the one thing I love about my job – from one day to the next I can be at completely different ends of the country meeting new people and businesses explaining how SupaLite can support them.
What Are the Main Aims for 2025?
Service, service, service!
Here at SupaLite, we want the customer at the heart of all our decisions. I personally aim to maintain the exceptional service levels SupaLite have provided since their launch. By taking the customers’ needs into account every step of the way, I believe it will enable us to achieve that goal.
Tell Us About Your SupaLite Journey So Far
My journey since joining SupaLite has been a whirlwind of excitement. Over the last 4 months, whilst getting a solid understanding of the SupaLite products, I’ve been meeting with all our fantastic customers and understanding their needs.
I’ve also been attending multiple industry events and engaging with great suppliers alike, seeing the development of our new onsite training centre, to now focusing on FIT Show 2025 and the year ahead.
What is Featured in the Van?
The SupaLite Support Vehicle features a roll on roll off roof, enabling me to support our customers while up and down the country, giving each of them an in-depth look into why we believe SupaLite is the right roof for them.
With a wall mounted TV in the back, we’re also able to run through installation videos, finished installation projects and showcase high-resolution CGIs while onsite, making sure all the customer’s needs are catered for.
It doesn’t stop there… The van also carries a variety of samples showcasing our full product offering, which is also supported with detailed literature for marketing.
Do You Go to Any Trade Days/Shows?
Absolutely! I’ve already supported a number of customers with trade days, and this is where our Support Vehicle really stands out. We provide technical insights, in-depth videos, and CGIs to highlight the key benefits of our innovative, cost-effective roofing solutions.
I’m always ready to support any of our customers wherever they are.
What Are Customers Asking You About SupaLite and Your Products?
I get asked all sorts of questions and I’m a firm believer in there’s no such thing as a silly question. The main question I get asked is whether our roof system is building regulations compliant. The answer to that is YES.
We have all the certification required to reassure installers and homeowners that the product you’re getting from SupaLite fully conforms to industry standards.
Secondly, I get asked are our roofs simple to install, and the answer is YES they’re incredibly simple! Our new training facility in Preston highlights this and I would urge all our new and existing customers to book onto our training course and come see for yourselves!
What Support Do You Provide Your Customers?
I try to support our customers in every way shape and form. From samples for their showrooms, to new and updated literature. I also provide training sessions remotely. Running through all our products with various samples, going as in-depth as needed to make sure our customers have confidence in our products.
We also explain the process of what’s required at the point of quotation and order. This makes the whole process as seamless as possible. Sometimes, just some simple advice goes a long way!
How Do You Keep Up with and Meet Customer Demands?
Great question, good planning and communication are an absolute must. However, I wouldn’t be able to do what I do across the country without knowing I have a fantastic team behind me. Every department plays a crucial role in supporting all our customers. We all work collectively together to achieve the end goal.
Our Experts Are Here to Help
Whether you’re a homeowner wanting to find out more about our products, or an installer interested in having Aaron visit your business with our conservatory roof solutions and samples, our experts are here to help you.
Get in touch with our team today!
