On 4th April 2016, Jack joined SupaLite as our Production Manager – though at the time, no one could have predicted just how impactful that decision would be. Over the past decade, Jack has become a core part of the SupaLite team, creating countless memories along the way.
It didn’t take long for his dedication and leadership to shine through. In August 2017, Jack was promoted to Transport Manager, a role he truly made his own.
Now, the time has come for Jack to begin a new chapter. He has announced his retirement, with his final day at SupaLite set for Friday 10th April 2026. While it will be a sad moment for the team, we can’t help but look back with pride and appreciation for the last 10 years spent with one of SupaLite’s longest-serving employees.
To celebrate his journey, we sat down with Jack to reflect on his time at SupaLite – starting from his very first day 10 years ago.
Tell Us More About Why You Joined SupaLite – What Was the Business Like at That Time?
Before joining SupaLite, I spent over 20 years in the British Army before moving into the oil and gas industry, working in the Middle East with BP and Shell. However, due to conflict in Iraq, British and American workers were no longer permitted to return, which meant I had to start looking for new opportunities.
Through two contacts already working at SupaLite, I heard they were looking for a Production Manager. The timing worked well, so I decided to take the opportunity. The site had only opened in December, and I joined the business in April.
I took over the role from Mick Stewart, who had recently been promoted. At that point, the company was still very small — we had around 30 employees, less than half of what we have today.
Back then, operations were spread across four sites: Croft Street, Charnley Fold, Holly Place, and Walton Summit. We were producing around 30–40 conservatory roofs per week, occasionally reaching 50. It was a busy environment, with a lot of effort on the shop floor to keep up with demand.
Our delivery fleet was also much smaller than it is now, consisting of just one 18-tonne truck, one 7.5-tonne truck, two vans, and a single Class 1 vehicle.
What Were Your First Responsibilities Within Your Production Manager Role?
A big focus for me was tightening up health and safety.
I introduced more structure – putting rules, procedures, and monitoring systems in place to make sure everything was being done properly and consistently.
What Further Responsibilities Did You Obtain When Promoted to Transport Manager?
When I became Transport Manager in 2017, the department needed a refresh.
I took responsibility for the fleet, the drivers, legal compliance, and route planning alongside Lorraine. There’s a lot that goes into transport – drivers can only legally work 9 hours a day, and that includes everything from loading to vehicle checks and maintenance – so planning is key.
How Has the Transport Operation Evolved Since You Joined the Business 10 Years Ago?
It’s grown massively – probably trebled in size.
We’ve gone from 30–40 roofs a week to as many as 110 at one point. With that comes a lot more planning, more deliveries, and more customers to manage.
Accuracy has become even more important, especially with last-minute changes and add-ons – but we’ve always found a way to make it work.
What Have Been Some of the Biggest Challenges in Managing Transport, And How Did You Overcome Them?
Covid-19 was definitely the biggest challenge.
At one stage, there were just two of us running transport – myself and Greg – and one driver loading vehicles. Despite that, we kept going and were still producing and delivering 10–20 roofs a week.
After Covid, the home improvement boom in the UK hit, and demand increased rapidly. We were working long days, building and loading roofs, delivering around 70 a week.
I also introduced Covid safety measures, including social distancing, risk assessments, and testing. Thios ensured everyone stayed safe while we kept operations running.
What Achievements During Your Time at SupaLite Are You Most Proud Of?
One of the biggest things for me is that we passed our audits every year.
The Corgi Fenestration audits are thorough – they look at all our procedures and whether we’re following them properly. So consistently passing those is something I’m very proud of.
I’m also proud of how our fleet has grown and how well we handle deliveries. Especially transporting glass safely and professionally alongside our roofs.
Are There Any Special Moments That Really Stand Out When You Look Back?
For me, it’s the people.
I’ve really enjoyed building relationships across the business – getting to know the workforce and working closely with the board of directors.
Creating a workplace where everyone is aligned and working together has been important. Especially when it comes to health and safety, and operational standards.
How Do You Feel Reflecting On 10 Years with the Company as You Approach Retirement?
It’s a bit of a strange feeling.
I’ve worked continuously since leaving school in 1975, including 28 years in the military. So stepping away from work will definitely take some getting used to.
There’s a bit of sadness there too – but also a lot of pride.
What Has Made SupaLite a Special Place to Work for You?
The people, without a doubt.
It’s a hardworking team, and the job itself has always been a challenge – in a good way. There have been highs and lows, but mostly highs, and I’ve enjoyed it immensely.
What Message Would You Like to Leave for Your Colleagues Upon Retirement?
I’m going to miss you.
I’ve loved working with so many fantastic people over the years. Keep up the good work, keep putting the effort in. I look forward to seeing SupaLite continue to grow and succeed in the conservatory roofing and fenestration sector.
Tell Us More About Your Retirement Plans
I’ve got plenty to keep me busy!
There’s lots of work to do around the house, and now I’ll finally have the time to get stuck into it. I’ll also be spending time working on projects, keeping active in the gym – and most importantly, enjoying more time with family.
Thank You Jack
Jack, thank you for everything you’ve given to SupaLite over the past 10 years. Your impact will be long-lasting, and you’ll be greatly missed.
Wishing you a happy, healthy, and well-deserved retirement.
